The Cognito-app app no longer works correctly on my mobile device

Probable cause

In rare situations, it may happen that the app on your device stops working, even though you can still use it with a browser. In this case, it is probably an automatic update error, due to the internet connection.

When the situation arises, here is the suggested procedure:

1. Uninstall the app and clear the cache

• on Google Android: clear the cache of Cognito-app, and uninstall the app
• on Apple IPad / IPhone: Use the option “ Delete the app ” instead of “Uninstall the app”, to empty its cache at the same time.

2. Reinstall the Cognito-app application ( below, direct links to the app depending on your device type

)* Start the app and enter your login information

Direct links for Apple iPad and iPhone devices:

And for Google Android devices

If the problem persists, please contact us so that we can investigate further and fix the problem.