Customized professional terminology

Application Terminology Customization

Cognito-app offers you the possibility to adapt the platform’s vocabulary to perfectly match your professional practice, your sector of activity, or your brand image. This customization applies to both your coaching interface and your clients’ area.

Access and Terminology Modes

To begin, navigate to Settings in the Subscription section and click the Terminology option.

You will find three terminology modes in the Profession drop-down menu:

Fashion

Description

When to use it?

Coach

Applies pre-defined terminology, optimized for current coaching practice (example: replaces “Client” with “Coached”).

If you are a coach and wish to adopt the jargon of the profession.

Default

Use the application’s standard, neutral terminology. This option is useful if you don’t have specific jargon.

If you are a beginner or if standard terminology suits you.

Custom

It gives you total control. You can enter your own terms for multiple concepts within the application. This is the most powerful and flexible mode.

If you use very specific vocabulary (Example: Mentor, Trainer, Consultant) or if you work in white label.

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Guide to a Complete Custom Terminology

Custom mode is the most powerful and demanding in terms of input, but also the most efficient. It is ESSENTIAL to follow the multilingual instructions below.

1. Define the Basic Terms

In the “Terms of the Profession” section, you must first establish your vocabulary for the three structuring concepts of the platform:

1. The profession: The title you use (Ex.: Coach, Advisor, Mentor, Specialist).
2. The process: The name of the approach followed (e.g., Path, Journey, Program, Process, Project…). This term encompasses the client’s activities, objectives, and requests.
3. The request in the process: The name given to the customer’s unit of action (Ex.: Request, Action, Duty…).

2. Complete all fields, including the multilingual option (required).

To ensure a consistent experience for all your customers, regardless of their language, you must fill in absolutely all translation fields (French, English, Spanish, etc.) for each concept you customize.

Failure to complete a field in a language could result in the display of a default term or an inconsistency.

Here is an example of a complete input for the concept of “Query” :

Concept and Article

French (FR)

English (EN)

Spanish (ES)

Indefinite pronouns (Singular, with article)

A request

A request

Una solicitud

Request in the singular (Without article)

Request

Request

Solicitud

Plural request (without article)

Requests

Requests

Requests

Definite article (Singular)

The demand

The request

The solicitud

IMPORTANT: If you use the Custom mode, you must commit to populating all fields in all languages of the platform to avoid any break or ambiguity in your customers’ experience.