FAQ - Promotional Code

Frequently Asked Questions about Promotional Codes (Promotions)

Q : What are the formatting rules for the promotional code?

A: The promotional code must be entered in BLOCK CAPITALS, without spaces (Example: PROMOETE20). Furthermore, each code you create must be unique and have never been used before.

Q: Does the discount apply to the total amount or only to part of the program?

A: The discount percentage you set is applied directly to the total price of the program selected at registration before taxes, if applicable.

Q: How can I ensure that my customers use the promotional code without error?

A: The safest way is to share the hyperlink generated by the application (available in the Promotions tab of the program). This link automatically includes the promotional code, ensuring that the discount is applied without the customer needing to enter it manually.

Q: Can the use of a promotion be limited?

A: Yes. By checking “Limit the number of uses” when configuring the promotion, you can define a maximum number of uses for this code, across all programs and all customers.