Cognito-app 's confidential and integrated video conferencing allows you to organize virtual meetings while directly accessing information contained in the Espace Coach and Espace Client platforms.
Access to the video conference is managed differently depending on the type of participant. All links are secure, personalized, and valid only for the duration of the meeting.
| Participant | How it’s work |
|---|---|
| The Coach (Activity Manager) | A video conference section automatically opens in your window (at the top or to the left of your profile picture), and depending on the space available, 5 minutes before the meeting . |
The Customer ( Customer Area ) A section will automatically open 5 minutes before the meeting in your Client Area at the time of the appointment.
The External Participant (without Customer Area) A personalized and secure link will be sent to them, allowing them to join the meeting.
To access each participant’s video conference link, click on the text “Access this video conference” below the checkbox “Use COGNITO Coach video conference”.
| Issue | Solution |
|---|---|
| Using Safari | If you are having difficulty, please use the Chrome browser. |
| Screen Sharing (macOS + Chrome) | Mac users may need to change their Chrome security and privacy settings to allow screen sharing. See how to enable it.. |
| Client Corporate Security | Always check if your client’s company security settings allow them to use an external video conferencing platform like Cognito-app. If not, opt for the company-approved tool . |
Tip: If you’re using another approved video conferencing tool, you can enter the meeting link in the “Location” section of your activity.