Yes, absolutely! You can change your terminology at any time in Settings > Terminology. The changes will apply immediately across your entire platform.
Yes, your custom terminology applies to the entire interface visible to your customers, creating an experience consistent with your professional vocabulary.
You can customize three key elements: the profession (Coach, Mentor, Advisor, etc.), the path (Process, Program, Journey, etc.), and the request (Request, Duty, Need, etc.). Each term can be defined in French, English, and Spanish. Additional terms will be added over time.
The change is instant and seamless. Your customers will see the new terms the next time they log in. No data is lost, only the labels change.
No, terminology customization is included in your Cognito App subscription, at no additional cost.
For now, changes are applied directly upon saving. However, since you can modify your terminology at any time, feel free to experiment to find the terms that work best for you.
We recommend informing your clients if you make a significant change in terminology. A simple message explaining that you’ve customized the interface to better reflect your approach will be well received. Most clients appreciate this consistency between your communications and the platform.