Q. What is personal information?
A. Personal information is any factual or subjective information about an identifiable individual. However, personal information does not include business contact information if that information is used to communicate with an individual regarding their employment, occupation, or profession.
Q. How can I access my personal data?
A. You can access the personal information held in the Cognito App at any time by logging into your Account and going to your settings and profile. You can also modify and delete it.
Q. Where can I find the legal terms of my relationship with Cognito App?
A. You will find the specific terms in our Terms of Use Agreement and the updated Cognito App Privacy Policy.
Q. How does the Cognito App comply with the GDPR, PIPEDA and Law 25?
A. Your privacy is very important to us and we are committed to ensuring the ongoing confidentiality and security of all data we collect and process.
We request user consent in accordance with our privacy policy.
Furthermore, we also require all third parties with access to our data to comply with strict security standards and industry best practices. This helps protect your privacy.
Q. Who is the data protection officer at Cognito App?
Mr. Dominic Crousset, President, is the data protection officer.
For any questions or comments regarding this policy, to exercise your rights, file a complaint, or obtain information about our policies, please contact our Privacy Officer at the following contact details:
Mr. Dominic Crousset
Data Protection Officer
7380 Allard Boulevard
Quebec, Canada J2A 2S8
Telephone: 1.817.812.1580 extension 101
Email: securite@dipolesolutions.ca
The data protection officer is a staff member who holds roles and responsibilities throughout the data lifecycle within the company.
Q. **None of these answers addressed my question, and I need help. What should I do?**
A. If you need more help, email Mr. Dominic Crousset, President and Data Protection Officer, at the following email address: dcrousset@dipolesolutions.ca or call 1.877.812.1580 #101.
We will need to verify your identity before granting you access to your information or allowing you to modify or correct it.
Our goal is to ensure you understand how we process your data and the care we take to protect your privacy. We encourage you to contact us if you have any questions or concerns so we can help.