Topics : Online Store General

What elements should I add to my terms and conditions agreement when I sell products online?

Terms and conditions are like your business guidebook, outlining the rules of the game for your customers. It is an important element of any commercial transaction because they protect the parties, establish a clear legal framework, inform the customer and limit the seller’s liability.

Here are some important elements to include in this type of policy:

  • Description of services and products: Clearly describe what you offer so your customers know exactly what they are buying.

  • Order Process and Payment: Explain how customers can order and pay for your services or products.

  • Delivery and delivery times: If you sell physical products or services for delivery, specify delivery times and terms.

  • Return and Refund Policy: State the conditions under which customers can return products or cancel services, as well as the terms of refunds.

  • Intellectual property : Protect your creations by clearly explaining copyright and restrictions on the use of your content.

  • Privacy and Data Protection: Assure your customers that their personal information will be treated securely and in accordance with privacy laws, if you already have a privacy policy, refer to it.

  • Liability: Limit your liability for damages or disputes, by explaining the limits of your obligations to your customers.

  • Applicable law and jurisdiction: Indicate which law governs your terms and conditions and which courts have jurisdiction in the event of a dispute.

By including these elements in your terms and conditions, you can build trust with your customers while protecting your business interests.

Important Note: Creating legal documents can be complex, as each must comply with current laws and be tailored to your store. It is recommended that you hire a legal professional to guide you through this process before finalizing a terms and conditions agreement.